If you can't log in to your profile, check these points:
- I have a profile (I registered), which includes having created an email address and password.
- Make sure you haven't signed up exclusively for the newsletter. If so, you'll need to create an AmoreTerra account. Click LOGIN and then CREATE AN ACCOUNT.
- Check that your password is correct. If you're not sure, click "Forgot your password?" and an email will be sent to you so you can set a new password.

AmoreTerra coupons must be manually entered into the cart at checkout.
Please note : Coupons are not automatically inserted by the system; the code must be entered (exactly as communicated) in the appropriate space.
If you have any difficulties applying them, please contact us via chat or through the contact us form.

If the coupon is rejected upon entry, the reasons may be:
- If written incorrectly, it must be identical to what was communicated.
- The coupon has already been used on an order prior to the one you are completing.
- The products in your cart are all already on sale. Only some coupons can also be used with products that are currently on sale. These coupons can be of two types:
- Coupons relating to a refund (valid on any product in the catalogue).
- Special coupons that also apply to products on sale (in this case, it is specified when the coupon is issued).

Coupons are also valid in the EU.
All AmoreTerra coupons can be used in any country.
Please note that discount coupons do not apply to products already offering a discount, i.e., those marked with the "Offer" stamp.

When making an in-store purchase, you can redeem a gift card by entering the unique code at checkout. This code is not case-sensitive. Gift cards have a balance that can be used for more than one order. Gift card balances apply to the total value of an order, which may include tax and shipping.

If the available balance on the gift card is greater than or equal to the order total, you can click Complete Order .

If the available balance on the gift card is less than the order total, you will be asked to choose a second payment method for the difference before placing the order.

Yes, you decide who can use the value of the gift card.
After purchasing, you will receive an email with the voucher.
From here you have several ways to share the gift card:
1) Forward the email you received directly.
2) Click "View Coupon" to open the page with the exclusive code. You can send the person the link to the page that opens. Paste it into an email and send it.
3) You can copy just the personalized code (as long as it's identical) and send it to the person via your personal email.

Yes, as long as there is still a remaining balance on the voucher.

Yes, you can redeem another gift card at checkout.

No, you cannot use a gift card to purchase another.

Yes, gift cards are applied to your final order total, which includes shipping and taxes.

Yes, gift cards are a form of payment.

No, you cannot top up a gift card.

No, the 16-character redemption code is random and printed on the gift card itself.

You can click "Resend Gift Cards" from your order confirmation email. This link (obviously) only works if the order has been paid for and shipped.

Chat is not available 24/7; there may be times when we are unable to respond.
It's important that you specify your first and last name or email address. If your profile is anonymous, we won't be able to respond to you.

Yes, you can purchase without registering. However, we recommend doing so so we can better support you with information and guidance.

Click "LOGIN" in the top right corner. If you don't already have an account, click "CREATE AN ACCOUNT." You'll receive a confirmation email at the address you provided.

No, you can place orders of any amount.
Once a certain threshold is reached, shipping becomes free . The minimum amount to reach is specified on the website.

Once your order is complete, you will receive an order confirmation email at your registered email address.
If you don't receive the email, please check your Junk or Spam folder, and if you use a Gmail address, also check your Promotions folder.
You can always view the list and status of your orders by logging into your personal area.
You can check the status of your order through our chat; simply enter your details.

AmoreTerra offers you many payment methods:
VISA
MASTERCARD
MASTER
SHOP PAY
APPLE PAY
GOOGLE PAY
BANCOCONTAT
IDEAL
PAYPAL
BANK TRANSFER
AMAZON PAY
SATISPAY
Many more will be activated in the near future.
The payment method you choose may affect shipping times. Shipping is prepared once we receive notification from your bank that the payment has been credited.

Visa, Visa Electron, Postepay, Mastercard, Maestro. Satispay

If you choose to pay by bank transfer, please remember to complete the payment within 48 hours of receiving your order confirmation. After this time, your order will be cancelled if the transfer has not been received.
Below are the details for the bank transfer.
Beneficiary: AmoreTerra Srl IBAN: IT18M0303201616010000002200 Bank: Credem

Shipping costs to Italy, including the islands, are €11.90.
Shipping is free for orders of €49 or more.

EU countries: any volume or weight flat rate €25

Simply send an email to ordini@amoreterra.com with the following information:
- Product name (or SKU) and quantity
- Shipping references
AmoreTerra will send you a no-obligation quote, including shipping costs.

Once your order is confirmed, we await confirmation from our bank (times may vary depending on the payment method used). From that moment, the goods are prepared for shipment and handed over to the courier within the next day. From that date, the courier takes approximately 1-3 business days to deliver to Italy.
Orders placed on weekends or holidays are prepared the next working day.
The days indicated as delivery times may not be respected in the event of strikes, disasters, socio-political events or causes of force majeure that make delivery impossible.

If your package is missing, different from the ones you ordered, or damaged upon delivery, please contact AmoreTerra promptly at ordini@amoreterra.com.
(It is very useful to take a photograph, this helps us to communicate with the courier).

Check the package carefully upon delivery: if it shows signs of tampering or is clearly damaged, we recommend you refuse delivery and contact our Customer Service (assistenzaclienti@amoreterra.com).
If the package is found to be intact and the problem occurred inside the packaging, we kindly ask you to send us photographic documentation, this will allow us to compare the issue with the courier who delivered it.

To protect our customers and for hygiene reasons, you can exercise the right of withdrawal only for products that can be put back on the market without posing a risk to consumer health.

It is not possible to return:

For more information, please refer to the " Returns " section.

For products damaged or accidentally opened during transport, please read the sections " What should I do if something is missing or a damaged product is in the package I receive? " and " What should I do if the package I receive shows signs of tampering or damage? "
It is not possible to return products that are at risk of deterioration or rapid expiration (food, including alcoholic and non-alcoholic beverages).
Products that have been opened after delivery.
Products packaged to measure or clearly personalized.
Orders for which an invoice has been issued.